Help Center

FAQs

Shipping

I've placed an order, now what next ?

Do I need to pay for the shipping costs ?

Do I need to pay for customs ?

How long will it take to get the product delivered ?

Do I need to pay for return shipping, in case of returns ?

Does my estimated delivery time depend on my location?

Returns

Under what situations can I return the product ?

When I receive the payment, once returned ?

On what address should I return the product ?

You have sent a proof of purchase error. What now?

Parental Supervision

Is parent supervision required ?

I'm concerned my child might not like it and my money will be wasted ?

Contact Us

What would be the best way to contact ?